Comcast Collections- EAS

[unluckyclover]

I canceled Comcast service on 07/01/09. I returned the equipment, got the equipment return receipts, gave my forwarding address, and I was told to wait until I got the bill labeled "Final Bill" to make a payment. They told me to do this because Comcast bills one month in advance. So I already had a bill en route for the full month, but they would be sending me the "Final Bill" with the partial credit amount. Sounded good, so I went about my merry way.

Problem was, I never got a "Final Bill" From Comcast. I never received anything from Comcast whatsoever. My husband and I canceled Comcast because of a move, so we moved, and we never heard anything, so I assumed we had been credited the full month upon cancellation. I didn't think twice about it until something showed up on my credit reports from Eastern Account Systems.

EAS reported TWO accounts on EX, 1 owing 136 and 1 owing 245. I belong to another credit forum, and I've been asking and asking about this, but NO ONE has been able to give me any answers. Is this legal? I don't think it is legal to take 1 account and split it into 2 for the purpose of credit reporting? It seems like a deliberate harassment tactic by the collections agency in order to make my credit look twice as bad over this. However no one has been able to help me whatsoever on this specific topic!!!

Anyway, I sent a DV letter. They sent me Comcast's "Final Bill"- which I never received. The Final Bill has dates on it from 7/09 to 08/09, for 28 days, which is after the service was canceled. I called Comcast directly, and they gave me the run around, but told me it says 7/09 to 08/09, because they bill one month in advance. I kept trying to explain that it says for 28 days- when I wasn't there those 28 days. This bill also has the charges for the equipment on it that I returned. It is 381 total, for services and for unreturned equipment. I got the run around. I got a call back from a supervisor, who gave me the legal department's number and basically told me to sue if I wanted. He was a real jerk.

I requested my bill records from Comcast, and they sent me my last 2 bills. It makes no sense. There is a "Final Bill" (the same bill I received as DV from EAS), but there is also a bill after that too! It is dated 08/09, and it is for substantially less. It is for 180 total, but it still includes some unreturned equipment. The overdue services are 136. How can they DV me with something that was not the final bill? And how can this be the final bill since it still contains charges for returned equipment? Regardless, the due date for this was in 09/09. EAS reported this as past due in collections in 09/09. How can they report as past due when my due date wasn't past yet?

Regardless, I never received ANYTHING from them or from Comcast whatsoever. They claim I never gave them my forwarding address, but I KNOW I did. Despite that, I forwarded my mail with the post office. So even if I hadn't, I would STILL have received it anyway from the post office forwarding. I think they are flat out lying about ever having mailed anything to me, but of course they say otherwise.

I sent EAS a letter in response to their "DV," basically saying that I requested DV for the TWO SEPARATE ACCOUNTS which they reported on my credit report, and either they are admitting to fraudulently reporting as two separate accounts when it's one single account from sending me one single bill, or they are unable to come up with any form of proper validation. No response whatsoever.

I just want these 2 things OFF my credit report. Comcast and EAS are being 100% ridiculous. I need serious help and answers PLEASE!!!

[soonguynetworks]

First off comcast is run by a bunch of morons this is quite common.

1) You say you have the equipment return receipt, if you somehow can manage to navigate their impossible phonetree and talk to someone who can help it should simply be a matter of faxing the equipment return receipt and that should adjust your bill down significantly.

2) At this point they will usually realize they are jackasses and recall the file from the CA and allow you to settle it directly with them. Then DV the CA again and since they no longer own the file it will drop.

3) If they will not recall they remaining debt take their ass to court. If you can prove you returned the equipment it should be an easy win and it will drop.