You can do it any way you want to but I actually prefer to do personal info by phone or online because it seems to get updated quicker.
One time I called EX to dispute addresses and it was updated and deleted by the next day. A lot of times if you dispute these things by mail they will take the FULL 30 days before you get your results.
I just like to get the personal stuff over with as quickly as possible so I can move on to the "regular" disputes.
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