Well, the thing is.....they have no name. They are doing it all electronically. That's what's so messed up......and that's how incorrect TLs get verified.
PR requests don't really work to get info.......they work more as a papertrail to show you tried in case you ever need proof. Usually the response most people get is their automated answer on what their procedures are.
If you are positive that a TL is being reported incorrectly and keeps getting verified.......the best thing to do is go directly to the FOI.