Then send another letter via CM/regular mail. Attn to the CEO again.
Student loans are VERY difficult to have changed..........and you may not be able to change it.
From what I have read, all lenders are required by the Higher Education Act (have never looked it up or read it so you may want to google it and see if you can find it) to report everything accurately and correctly. So unless it's truly reporting incorrectly or it was their mistake........they might not even have the power to change it.
So, try not to take it too personal. You could try again by regular mail and then also try disputing it with the CRAs if you want to.
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