Ok.......wow......that was a long post. :p My ADD was kickin in and it was hard for me to read it all. LOL
What you need to do it get proof in writing (or by receipt) that the merchandise was returned. Then you make sure and send the CA a copy.....send it CMRRR so that you have proof they rec'd it.
I have a feeling the CA is just trying to squeeze more money out of you.
Then they would have to report the acct as paid or you can start filing complaints.
The problem is.........is that a paid collection account is no better. You need to try and get it removed.
What I would do is keep a strong paper trail. Depending on how things go, the CA may just give you the leverage to get this deleted.
So, for now........just get the proof from the OC and send a copy to the CA. You can fax it again if you wish but then still send them a copy CMRRR. That's the only proof that would hold up in court.
Hope that helps.
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